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Pre-Conference Courses & Workshops

APCO Institute Pre-Conference Courses

To register online please visit our Web site:
http://www.apcointl.com/institute/schedule_registration.htm

Almost every agency uses some form of one-on-one training on the dispatch floor to familiarize the new telecommunicator with the job.
If your agency is one of these agencies, you need APCO Institute's Communications Training Officer (CTO) Program in your communications center.
The Communications Training Officer Program will instruct your one-on-one trainers how to teach, evaluate and document performance on new-hire trainees in a way that is court defensible and EEOC consistent.
The process of training the new employee and evaluating his or her proficiency can be done objectively, on the job, without fear of costly mistakes or extending the training time. Remedial training needs can be identified more quickly and strategies can be developed with more effective results.

Topics include:
• Overview of Communications Training 
• Civil Liability in Training
• CTO Program Overview  
• Adult Learning
• CTO Roles & Responsibilities 
• Interpersonal Communications 
• Counseling & Motivation 
• Documentation & Record-Keeping

Communications Center Supervisor
Date:August 14-16, 2009
Time:8:00 a.m. – 5:00 p.m.
Tuition $349
Course #27067
APCO Members receive a $20 discount

The APCO Institute Communications Center Supervisor Course is designed for prospective, new or experienced communications supervisors who want to learn more and enhance their supervisory skills and knowledge. After a short introduction, the following topics are addressed:

• The Role of the Telecommunications Supervisor
• Liability Issues for Supervisors
• Policies, Procedures and Directives
• Leadership
• Employee Evaluations
• Motivation and Counseling
• Special Projects
• Personnel Issues for Supervisors.

Class lecture is supplemented by many practical exercises that help the student to apply the lessons to their own agency policies and procedures. Students not only learn supervisory topics, but also learn how to work together in groups and cooperate to attain common goals.

Active Shooter Incidents for Public Safety Communications
Date:August 16, 2009
Time:8:00 a.m. – 5:00 p.m.
Tuition:$199
Course #27068
APCO Members receive a $20 discount

Active shooter incidents and their response pose several unique concerns for all facets of public safety including public safety communications. There are a multitude of issues that make responding to an active shooter incident more difficult than other armed subject calls or violent in-progress incidents. This course helps to educate telecommunicators about the many intricate issues and challenges posed by active shooter incidents and their response and the role the telecommunicator plays in each

Topics include:
• Phases of an Active Shooter Incident
• Active Shooter Incidents vs. School Shootings
• Law Enforcement, Fire Service and EMS Roles in Active Shooter Incidents
• Response and Secondary Dangers
• The Role of the Telecommunicator in an Active Shooter Incident
• Interaction with the Media
• Dealing with the Aftermath of an Active Shooter Incident

To register online please visit our Web site:
http://www.apcointl.com/institute/schedule_registration.htm

For more information please contact Vicki Menzel @ 888-272-6911 x2485

NCMEC Seminar

Designed for public safety telecommunications professionals who are directly responsible for the training and ongoing operational competencies of 9-1-1 / emergency call-takers, dispatchers and telecommunicators. This training program establishes a comprehensive curriculum designed to deliver critically important information regarding public safety telecommunications’ role in response to cases of missing, abducted, and/or sexually exploited children. The curriculum is delivered through a combination of both lecture and group interaction regarding: history, scope and scale, model policy, best practices for effective response, availability and use of resources, call intake analysis applications, and action planning strategies. At the end of the day, public safety telecommunications trainers will have a robust understanding and functional working knowledge of the Model Policy and Best Practices Guide and will establish a draft action plan for incorporating the policy parameters and best practices into their agency/ organization’s telecommunicator training program.

To pre-register for this training contact
Laura Silver, NCMEC Senior Training Coordinator,
at 703-837-6348 or at lsilver@ncmec.org