PSAP Tours


 

Tuesday, August 18- 3:00pm- 5:00pm
Headquarters for the Nevada Highway Patrol, Southern Command Headquarters for the Nevada Highway Patrol
The Headquarters for the Nevada Highway Patrol, Southern Command is located at the south end of Las Vegas in a new facility which also contains the Nevada Department of Transportation's Traffic Management Center for Las Vegas. This modern facility combines the Nevada Highway Patrol's dispatch center with the monitoring capabilities of "FAST", the Freeway and Arterial System of Transportation, one of the first fully integrated Intelligent Transportation System organizations in the Country. Dispatchers can watch live highway activity from around the County on a two story high "video wall". This wall can simultaneously show up to 36 displays of highway activity almost anywhere on Clark County Highways.

Wednesday, August 19- 1:00pm- 3:00pm
The Las Vegas Metropolitan Police DepartmentThe Las Vegas Metropolitan Police Department (LVMPD)
The Las Vegas Metropolitan Police Department (LVMPD) was formed in 1973 with the consolidation of the City of Las Vegas Police and Clark County Sheriff’s Office. LVMPD is the largest law enforcement agency in the state of Nevada. Currently, LVMPD has over 5,300 members. The LVMPD Communications Bureau reports to the Communications and Technology Services Division. The Bureau Commander is Director Barbara Doran. The Communications Bureau is comprised of 286 personnel. This includes a Director, 4 Communications Managers, 21 Communications Supervisors, 178 Dispatch Specialists, 52 9-1-1 Specialists, 19 PBX personnel, and 11 clerical support personnel. Our current number of dispatch specialist vacancies is 33. Our current building, MetroComm, opened in August 2000. At 31,200 square feet, it houses the Dispatch Center and the Radio Shop. In September 2007, our building received the TOBY Award by the Building Owners and Managers Association of Nevada recognizing high quality, and rewarding excellence in facility management, operations and asset value enhancement. The average number of calls that come into the center daily is 9,500. Of those calls approximately 2,800 are 9-1-1 calls. We currently staff 10 Patrol channels, 1 Resident Officer channel, 1 Information channel and 12 to 23 call-taking positions based on the daily call volume. We have a continual goal to answer all 9-1-1 calls within 10 seconds. The LVMPD Communications Bureau mission statement is “While maintaining the highest standards of quality and service for our community and our colleagues, the LVMPD Communications Bureau processes all requests for service quickly and efficiently, keeping public safety our goal.

Thursday, August 20- 9:30am- 11:30am
City of Henderson Communications Center
City of Henderson Communications CenterThe City of Henderson Communications Center is a state-of-the-art atmosphere for processing requests in the areas of police, fire, and medical. With an average total of 36 skilled communications operators, the 275,000 City of Henderson residents continually receive services of the utmost quality. From stress-reducing low-level lighting and ergonomically correct workstations to the latest in call-taking technology, Henderson offers a quality atmosphere for communications professionals. Come visit us and share your communications stories.